The 38 Year Difference: Part I

One of the things that separates a truly quality dentist from just another oral surgeon down the street is detail. Not just attention to detail, but even more fundamentally than that, an understanding of the details that form the basics of a dental experience.

For example, when you come in to Dr. Eric Johnson's treatment room, we don't put you in a beat up old pleather chair and come at you with a giant third-degree-interrogation light. We give you a neck pillow. We put on a soothing aromatherapy scent. We give you an iPod equipped with relaxing music and Bose acoustic noise-canceling headphones. And the chair — is real leather.

You're probably imagining what that's like right now — and you should be. We've spent nearly four decades perfecting our routine with the goal of making you look forward to coming to the dentist. That's what we refer to as the '38 year difference' — the effects of a long legacy of deeply attenuated customer service.

Of Course, it doesn't start and stop with the chair, either. Every aspect of our office, from the wide-open and calming reception area to our modern and inviting VIP consultation room, is designed to show you that you are in good hands. Our six person team includes a full time Registered Dental Hygienist, two Registered Dental Assistants, a Financial Coordinator, and an Office Manager, as well as Dr. Johnson himself. Each one is an absolute professional in their field and has performed minor miracles of dentistry and/or administration in their time with us.

So, imagine again: you walk into a beautiful earth-toned reception room. Brightly colored fresh seasonal flowers greet you atop a glass table that marks the centerpiece of several soft, comfortable chairs. Modern art and a flat-screen television hang on the walls, providing no shortage of captivating visuals. Centered in the reception area there is no glass partition which gives you clear access to the Business Team, Stephanie and Tracey.

Stephanie or Tracey will give you details of your appointment. When Dr. Johnson is ready for you one of his Registered Dental Assistants will take you to the VIP consultation room, where he asks you what you want from your smile.

What happens next? Read The 38 Year Difference: Part II next week to find out!